System Requirements for Online MHFA Courses

In order to ensure a high-quality experience on your online mental health first aid course, your computer/phone/tablet and internet connection speed should meet the following recommended system requirements.

We will arrange a 'tech check' session before your first live session which you can attend in order to check that your speakers, microphone and camera are all working. If you have any issues this will give you and us the time to fix them without any time pressure.

 

Overview

• Internet connection – broadband wired or wireless (3G or 4G/LTE)
• Speakers and microphone* – built-in, USB plug-in, or wireless Bluetooth
• Webcam* – built-in, USB plug-in
  *Webcam and microphone are only required for those speaking and broadcasting video.

System Requirement to use the web platform

Windows - To use on windows, you’ll need:

• Windows 10, Windows 8 or 8.1, Windows 7
• Chrome, Firefox, Edge, IE11 (with client)
• Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

Mac - To use on Mac you’ll need:

• Mac OS X, macOS 10.9 or later
• Chrome, Firefox, Edge.  (Safari coming soon)
• Intel processor 64-bit and 512 MB of RAM Linux

Linux - To use on Linux you’ll need:

• Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4, CentOS 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit only)
• Chrome, Firefox
• Intel Pentium 4 processor Chrome OS

Works directly through the Chrome browser on laptops and tablets utilizing Chrome OS (Chromebooks).

• Chrome
• 2GB Ram

iOS (iPhones and iPads)

iPhone - to use on iPhone you’ll need:

• iPhone 5S or later
• Safari
• iOS 11 or later

iPad - to use on iPad, you’ll need:

• iPad Mini 3, iPad Air, iPad Pro, iPad (2017) or later
• Safari
• iOS 11 or later Android (phones and tablets)

Android - to use on Android phones or tablets, you’ll need:

• Android 4.0 or later
• Chrome

Bandwidth Recommendations

The bandwidth is optimised to deliver the best experience based on your network:

• Participate with webcam and microphone: 2 Mbps upload, 2 Mbps download
• Participate with microphone: 1.5 Mbps upload, 2 Mbps download
• Participate without webcam or microphone: 1 Mbps upload, 2 Mbps download

Firewall

To participate in a live session, please ensure that the location you are connecting from allows for the streaming and downloading of real time video.

• UDP
• TCP: 80, 443
• HTTP: 80, 443

Cookies

Cookies must be enabled in order to use the Online Learning Hub. Extensions or browser configurations that block or disable cookies may prevent participants from joining a live session.

Return to First Aid Tips List